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  • #46
    I have had several wheels scratched etc over the years by Discount, but they have always stood behind it and gotten my wheels refinished. Well, I have never had probs with the Jeep, but my wheels are rashed from rocks and wheeling. In fact they are getting me 4 new wheels for my 06 GMC 2500 HD as we speak.

    The 2 times the managers tried to weasel out of it.....the district manager fired them and took care of my wheels personally.

    What diesel forums are you on? I am on several myself.

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    • #47
      i just talk to my brothers friend he sent them a nice formal letter about a week ago and still hasnt heard back from them. my brothers on the Diesel Place forum. http://www.dieselplace.com/forum/index.php

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      • #48
        well this was there reply.

        In regards to Matt's scratched wheels, I still have to hold firm on the decision that these scratches were not done in our facility. This decision is based on the type of work done to the vehicle(rotation/balance and a flat repair)so three of the assemblies never went to a tire changer. Secondly due to the type of scratches on the rims. None of our equipment would leave those type of marks on the rims. The changer heads are made of nylon to prevent this from happening. However we are always willing to work with our customers to come up with a agreement that both parties can agree on. Matt, you mention in your request having the wheels repaired. Do you know of a facility or someone who is capable of buffing out the scratches? If so, could you get an estimate for me on what it would cost to do so? I would be willing to consider this solution to keep Matt as a customer.

        i stoped at a couple places. one place was $225 base rate per rim. but thats if i just bring them the rims with no tires. another place was $800 and that was with them taking the rims and tires off the jeep, dismounting the tires, fixing the wheels, putting the tires back on and rebalancing them and then putting them on the jeep. both places told me it would take atleast a week. so that means being without a vehicle for a week. i highly doubt discount tire is willing to supply a rental car for a week or even another set of rims to use while mine are getting fixed. the same rims brand new are $140 each
        Last edited by playinmud; 01-05-2009, 03:54 PM. Reason: hit wrong number key

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        • #49
          Originally posted by playinmud View Post
          well this was there reply.

          However we are always willing to work with our customers to come up with a agreement that both parties can agree on

          WOW! Spoken like a true professional....

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          • #50
            wow im starting to think this DT location sucks. i work at a mechanic shop by a mall and today some lady came in and asked me to put air in her tire. i fill it up and she gives me a $10 tip even tho i try to refuse it. well about 4 hours later she comes back. and the tires flat again. turns out she took it to the same DT location which is where she bought the tires from and waited two hours for them to repair it. they told her there was a nail in it. well she went back to work and when she came out it was flat again so she stoped by us on her way home and i started filling it up and i could hear the air coming out so i offer to put her spare on for her and when i take off the tire i look at it and theres a hole it. i looked the tire over for a patch thinking she ran something over again but there was no patch in it. i told her about my wheels and she said she was going to go back tomorrow morning and complain. she then gave me another $10 tip.

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            • #51
              Not only will you come out with new rims, but a sugar mamma too!!!

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              • #52
                got a reply from mike. the first line he said is he knows they didnt do that because they only balanced my wheels and replaced the valve core int he one. he then said that the scratches are from me taking the jeep through a car wash. (i have never ones taken the jeep though a car wash) then he said theres a shop that polishes wheels for $50 by their one store in elgin. he can either give me the $200 or i can take my jeep to that store and let them take off my wheels and tires and they'll give them to the guy and he'll pay the bill, but ill be without my jeep for two days. i gonna send him back a letter stating that its time he stoped pointing fingers and admit they messed up. im going to ask if tires just magically spin on the rim. im also gonna say i will never let them touch another vehicle of mine ever so give me the $200 and fire chuck and then ill be a satisfied ex-customer

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