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  • Ordering parts from 4 WD Hardware

    I tried to order a part from our host for the first time today. There was some difference between the new little fall catalog and online so I called in the order to make sure I got the right part. I was told by the guy that he didn't know what part I would be getting, since they got bought out everything was screwed up. I asked when did this happen? He says about a year and a half ago.
    I undrstand how things get messed up when two places merge, but I would hope that a year and a half is enough time to get the bugs out. I have never ordered anything from 4 WD Hardware before so I don't know is this S.O.P. to pass the buck when there is a problem. I haven't read about to many other guys having this problem, maybe I got somebody having a bad day. It was Saturday after all.

  • #2
    I'd expect it was a bad day. If you have any problems in the future, it is best to PM one of the staff and they will fix it for you.

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    • #3
      We actually just changed computer systems. Not making excuses, but it is a difficult system to use.

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      • #4
        I just didn't want to order something, and get the wrong part

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        • #5
          i also think this is an isolated issue , i will vouch for 4wd's service , it has always served me well . when i noticed a price difference on a part i recentley purchased, ( online price was slightly higher than fall catalog price ) they said it was a new "lower" price , this doesn't happen just anywhere ! give them another chance , i'm sure they will make it right !

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          • #6
            I know I will cause I never heard anyone else with these kind of issue's. I just thought I would post it to see if I'm not alone with this.

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            • #7
              Don't worry about 4WDH they are number 1 when it comes to customer service.This forum board is a good example.Nobody would be here if they weren't good to their word.This bunch is the biggest collection bums you will ever see and they are constantly busting their toys and they keep coming back.....so 4WDH must be doing something right.

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              • #8
                Originally posted by StillStock
                I just didn't want to order something, and get the wrong part
                Call it in... have BustaBiz help you...
                or do like many others have done, and stick to a consistent person to deal with there. If they send you the wrong thing, they'll make it right.

                Originally posted by Poppy
                Don't worry about 4WDH they are number 1 when it comes to customer service.This forum board is a good example.Nobody would be here if they weren't good to their word.This bunch is the biggest collection bums you will ever see and they are constantly busting their toys and they keep coming back.....so 4WDH must be doing something right.
                And Poppy has Zombies to help him install his parts.
                Be careful, or he'll turn you into a Zombie and have you put Jeep parts on his heap... and you have to pay for them!

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                • #9
                  Never had a problem with our host. I almost always order online, but I called in once and the young lady I got on the line to help me order my top was excellent. She knew more about Jeeps than I do and was most excellent.

                  Now the other guys...who own our host...well, had some problems with them, but got it fixed finally.

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                  • #10
                    I agree with Gryphon, I had the same dealings with both companies...4WD rules! They will take care of ya so they can keep you as a customer.

                    Ry

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                    • #11
                      Originally posted by tomsjeep
                      Call it in... have BustaBiz help you...
                      Call me if you have questions, I list my info on here for that reason.

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                      • #12
                        StillStock - can you tell me the difference you found in the catalog vs the website? Also, do you know who you talked to on the phone? My guess is someone was having a bad day or being lazy. Regardless, that was the wrong answer and way to handle a customer. Let myself or Busta help you out with this one.

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                        • #13
                          Fantastic!
                          Just what it need me… Greats!
                          I am enthusiastic of 4WD'service but I have always found difficulties for having technical info to order nothing wrong, but when it has happened the sales person have always resolved all!
                          Unfortunately I must use the mail because I do not speak well american to phone but now I know that TJMagoo&Bustabizz will be my preferred ones!!
                          A lot is changed from when I'm 4WD member'forum: thanks!

                          Nero
                          Last edited by Nero; 09-24-2007, 01:52 PM.

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                          • #14
                            Since you are overseas, you can always email your order to webmaster@4wd.com or fax it to 330-482-0074 Attn Internet Dept.

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                            • #15
                              Hey TJMagoo, I sent you a P.M.

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